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The
Quality Awareness training
course is designed to
encourage a personal sense
of responsibility for
quality as well as provide
an insight to a formal
quality system.
Course
Content
What
is Quality?
Delegates
are introduced to the
concept of differing
perspectives on quality,
the need to define quality
criteria and methods to
disseminate these criteria
throughout an organization.
The importance of making
quality personals issue is
discussed.
Implications
of poor Quality
The
ability of an organization
to sustain its position in
the marketplace, its
ability to improve
profitability and to
manage change or deal with
the consequences of poor
quality is presented.
Delegates are encouraged
to take a global view of
the enterprise and relate
personal experiences for
review by the group.
Quality
Definitions
Definitions
as described by ISO 8402
are presented for the
purposes of developing a
common understanding of
terminology commonly used
within quality standards,
documentation and by
Quality Practitioners.
Evolution
of Quality
Delegates
are provided with a
history of Quality. Each
delegates understanding of
the use of Quality Control
and Quality Assurance is
broadened. Also included
in this lecture are the
human aspects and how
these influence the
ability of the change
process.
Understanding
the ISO 9000 series
This
module is discussed only
in sufficient detail to
provide a basic
understanding and create
an awareness of the
framework within which the
individual is expected to
work.
The
Documented System
The
basic multi-tier
documentation structure is
discussed along with the
standard requirements for
document control. The
individual is lead to
understand which documents
are likely to be used for
which purpose.
Address
by Management
Management
is invited to discuss the
role of the company in
providing the framework in
which to deliver a quality
product or service.
Duration
:
1 Day
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