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General
A
problem is a gap between where one is and where one would like to be,
which is confronted by some obstacle that impedes movement to reduce the
discrepancy or gap. Success in problem solving depends upon the locating
of obstacles that can be
overcome. Searching for ways to get around the obstacle
constitutes problem solving. The proper state meet of a problem is one
that stimulates searching behavior. Problem solving is a major task in
management development. Administrators, executives, managers and
supervisors have to make decisions on a daily basis. Their ability to
come op with timely and creative solution would have profound effects on
the organization.
This course will help participants to improve their
problem solving skills - to look at ways to make the right moves, to be
decisive, confident, effective, generate new ideas, solve problems
involving others, tap skills in others and achiever results.
The
course also offers participants to identify their own decision-making
styles, understand the strength and weakness of that style. Participant
will develop the skills to define. Resolve problems; learn how to
generate creative solution to make logical decisions. Delegates will be
guided to plan and predate "action plans" to transfer the
learning to their own specific work environment.
Course
Contents:
| 1.
The
difference between problem Solving and Decision Making. |
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- Model for making decisions and problem solving. |
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- Strategic,
tactical and operational decision |
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- Decision
Making and your own style of thinking |
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- Asses
your own thinking |
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Decision Making and your own style of thinking. |
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Assess your own decision- making style |
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Plan to improve problem solving and decision-making. |
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Process for expanding creativity and making effectiveness decision. |
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Ways to identifying causes of a problem |
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- Ways to make effective decisions |
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Group and Team involvement- task and maintenance roles in-group. |
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| 6.
Problem solving strategies: - |
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- Range of techniques- |
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i) Define objective, collect information, ferret out, develop
option, |
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evaluate and decide, implement, feedback, facilitate |
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ii) To use analogies and metaphor |
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- Decision Grid. Decision three: brainstorming: mind
mapping, |
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cause and effect analysis. |
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Criteria to Evaluate Decisions and Results. |
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- Action-Implementation Hurdle |
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- Exercise to practice each of area with feedback. |
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Who
will benefit
Manager / Executive responsible for guiding project initiatives from their
inception to completion. Those without formal training in project
management, as well as those who want to improve their skill in
planning, organizing, and controlling organizational activities.
Methodology
This
is a practical and action oriented workshop. Course methods will include
a combination of lectures, a group discussion, role-play, audio-visual
presentations and experiential learning activities. Special Feature:
Participants will have the opportunity to get help and feedback on
specific projects in which they are, or expect to be, involved.
Duration
: 2
Days.
Training
Fees : RM 2,500.00 Per Day
(Maximum participation : 25 participants)
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